We'd love to hear from you. Whether it's an order question, a return, or just a good pet photo, we're here.
Customer Support
We reply within 1–2 business days (Monday–Friday). Include your order number if your question is about an order — it helps us answer faster.
Common requests
- Order status / tracking: email us your order number
- Returns & refunds: see our Returns policy, or email [email protected]
- Shipping questions: see our Shipping policy
- Wholesale or partnerships: email [email protected] with "Wholesale" in the subject
Response times
| Request | Typical reply |
|---|---|
| Order / shipping | 1 business day |
| Returns | 1–2 business days |
| General enquiries | 1–2 business days |
Business details
NeoPetGear — sole proprietorship, Ontario, Canada
Prefer email over forms?
Just write to [email protected] — that's the fastest way to reach a human.