Welcome to NeoPetGear. By accessing neopetgear.com or placing an order, you agree to these Terms of Service. Please read them carefully.
1. Who We Are
NeoPetGear is a sole proprietorship based in Ontario, Canada ("we", "us"). "You" means the visitor or customer.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm the information you provide is accurate and complete.
3. Products & Pricing
- We sell pet products sourced from third-party suppliers and fulfilled directly by them.
- Prices are shown in USD and may change without notice.
- We reserve the right to correct pricing errors, cancel orders affected by an error, and refund you in full.
- Product images and descriptions are provided in good faith; minor variation in colour, packaging, or specification can occur between production runs.
4. Orders & Payment
- Your order is an offer to buy; it's accepted when we confirm it.
- We may refuse or cancel any order — for example, suspected fraud, stock issues, or pricing errors — and will refund any amount already paid.
- Payment is taken securely via our payment provider. We do not store full card details.
5. Shipping, Returns & Refunds
Shipping and returns are governed by our Shipping Policy and Refund & Returns Policy, which form part of these Terms.
6. Acceptable Use
You agree not to: - Use the site for any unlawful purpose - Attempt to disrupt, scrape, or gain unauthorised access to the site or its systems - Impersonate others or misrepresent your identity - Infringe our or any third party's intellectual property
7. Intellectual Property
All content on this site — text, logos, graphics, and design — is owned by or licensed to NeoPetGear and may not be copied or used without our permission.
8. Third-Party Links
Our site may link to third-party sites (for example, our store or payment provider). We're not responsible for their content or practices; review their terms separately.
9. Disclaimers
Products are provided "as is". Nothing on our site is veterinary advice. Always supervise your pet with any new product and consult a veterinarian with health concerns. To the fullest extent permitted by law, we disclaim all warranties not expressly stated here.
10. Limitation of Liability
To the fullest extent permitted by law, NeoPetGear is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid for the product giving rise to the claim.
11. Indemnification
You agree to indemnify NeoPetGear against claims arising from your misuse of the site or breach of these Terms.
12. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law rules.
13. Changes to These Terms
We may update these Terms at any time. Continued use of the site after changes means you accept the revised Terms.
14. Contact
Questions about these Terms? Email [email protected].