This Privacy Policy explains what information NeoPetGear ("we", "us") collects, how we use it, and the choices you have. It applies to neopetgear.com and our store.
Information We Collect
You give us: - Contact & order details — name, email, shipping address, phone (if provided) - Payment information — processed by our payment provider; we do not store full card numbers - Communications — messages you send us, and content of support enquiries - Marketing sign-ups — your email if you subscribe to our list
Collected automatically: - Device and browser type, IP address, pages viewed, and referring site - Cookies and similar technologies (see below)
How We Use Your Information
- To process, fulfil, and ship your orders
- To communicate about orders, returns, and support
- To send marketing emails if you opted in (you can unsubscribe anytime)
- To improve our site, products, and customer experience
- To detect fraud, secure our store, and meet legal obligations
Sharing Your Information
We share data only as needed to run the store, with: - Payment processors — to take payment securely - Suppliers & fulfilment partners (e.g. DSers/Shopify partners) — to ship your order - Shipping carriers — to deliver and track orders - Analytics & advertising tools (e.g. Google Analytics, TikTok/Meta pixels) — to measure and improve marketing - Service providers — hosting, email, and platform vendors (e.g. Shopify)
We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and measure traffic. You can control cookies in your browser settings; disabling some may affect site functionality.
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. To make a request, email [email protected]. We'll respond as required by applicable law.
- Unsubscribe from marketing via the link in any email, or by contacting us.
- California residents may have additional rights under the CCPA/CPRA.
Data Retention
We keep order and account data as long as needed to provide services and meet legal, tax, and accounting requirements, then delete or anonymise it.
Children's Privacy
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
International Transfers
Our suppliers and service providers may process your data in countries other than yours. We take steps to ensure such transfers are protected.
Security
We use industry-standard measures to protect your information. No method of transmission over the internet is 100% secure, but we work to safeguard your data and never store full payment card details ourselves.
Changes to This Policy
We may update this policy. The effective date above will change, and material updates will be posted on this page.
Business Information
NeoPetGear — sole proprietorship, Ontario, Canada
Contact
Questions about your privacy? Email [email protected].